***Think twice before you hire this company***
On March 18th, 2023, I hired Dremus Appliance Repair to fix my washing machine; loads were becoming unbalanced and needed balance supports replaced. With the washer lid open, the technician lifted my washer and set it down hard, causing the door to bounce back and forth; damaging the hinges which prevented the locking mechanism from functioning properly. After the repair, the washing machine displayed an error code indicating the lid lock was not engaging.
The washing machine no longer locks, and loads will not start. The technician admitted guilt by asking me to pay half of the new component required for repair, which I accepted to get my washer repaired. The technician did not respond to me for days at a time; three weeks went by after the initial repair, and I was still without a washer. He was supposed to conduct the final repair on Saturday, April 1st, 2023, but he was a no-call no-show. I’ve spent $20 weekly at the laundry mat, waiting for this washer repair. To add insult to injury, after the first repair, the technician left packing grease from the first repair all over my washing machine and carpet!
DO NOT USE THIS COMPANY.
Amazing company recommend very much they were fast and fixed the problem and cleaned my dryer.
Beware!!! Dremus Appliance Repair LLC is not professional at all and doesn't care about customer satisfaction. The technician, Steven, came to our home to repair our microwave and although he did eventually repair it, he left damages behind. Our microwave is at the top of a microwave/oven unit. The unit is pretty big and would be difficult for 1 person to repair. But he insisted that he could do it. After he left our home, we noticed that the bottom lip of our oven was damaged. Because our contract is with AHS, we called them to report the damage after he left. When AHS contacted Steven, he told them that he didn't damage our unit. So, AHS recalled the work order to have him come back out to take a look. I decided to call him myself and he was extremely rude and unprofessional. He told me that he didn't cause the damage and that I needed to take it up with AHS. I tried to explain that I saw when he pulled the huge unit out of the wall and dropped it onto his lift and it seemed like he was a little rough with it; that is probably what caused the damage. It wasn't damaged before he arrived and no one else pulled that unit out after he fixed it. He told me that he didn't care that AHS recalled the work order because he was going to cancel it. That's so unprofessional. Why not take responsibility for the damage you caused?
In addition to the damage he caused, two other things stood out to me: (1) He showed up to our house and tried to put on shoe booties that were brown and dirty. So, I offered him some fresh booties (that we keep at out front door from when we had work done in our house previously). He gave me a lot of lip about how COVID-19 is not on his shoes and I told him that we don't wear shoes in the house (post-COVID and pre-COVID) and would prefer for him to wear the "clean" booties. He eventually did. (2) Then, when he started the repair, I talked to him a bit and then began to watch what he was doing. He told me that technicians don't like to be watch and I was supposed to go away while he worked. I told him that I had never heard that before and that I will watch him since he's in my home. I eventually walked away for a bit, but after he damaged my unit, I regret that.
If you want your appliances fixed and by someone who is courteous and professional, then don't go with Dremus Appliance Repair LLC.