***Think twice before you hire this company***
On March 18th, 2023, I hired Dremus Appliance Repair to fix my washing machine; loads were becoming unbalanced and needed balance supports replaced. With the washer lid open, the technician lifted my washer and set it down hard, causing the door to bounce back and forth; damaging the hinges which prevented the locking mechanism from functioning properly. After the repair, the washing machine displayed an error code indicating the lid lock was not engaging.
The washing machine no longer locks, and loads will not start. The technician admitted guilt by asking me to pay half of the new component required for repair, which I accepted to get my washer repaired. The technician did not respond to me for days at a time; three weeks went by after the initial repair, and I was still without a washer. He was supposed to conduct the final repair on Saturday, April 1st, 2023, but he was a no-call no-show. I’ve spent $20 weekly at the laundry mat, waiting for this washer repair. To add insult to injury, after the first repair, the technician left packing grease from the first repair all over my washing machine and carpet!
DO NOT USE THIS COMPANY.
I got in contact with them through insurance. Technician came over an hour late. Looked at the refrigerator for maybe 10 minutes. Says it should be fixed. I called insurance according them they were told they're waiting for parts and I left a bad review with my insurance because refrigerator is not fixed and ghosted me. After a week I decided to call Dremus directly and he somehow had no idea the refrigerator was not fixed despite telling my insurance he was waiting for parts. He was also angry at my negative review. He came by again this time several hours early and fiddled for 10 minutes. Said he needed to buy parts and washed his hands in the sink where my dishes were. He ghosted me again so I called insurance and turns out the refrigerator was not repairable. So he lied to me as revenge for giving him an accurate review.
Amazing company recommend very much they were fast and fixed the problem and cleaned my dryer.