***Think twice before you hire this company***
On March 18th, 2023, I hired Dremus Appliance Repair to fix my washing machine; loads were becoming unbalanced and needed balance supports replaced. With the washer lid open, the technician lifted my washer and set it down hard, causing the door to bounce back and forth; damaging the hinges which prevented the locking mechanism from functioning properly. After the repair, the washing machine displayed an error code indicating the lid lock was not engaging.
The washing machine no longer locks, and loads will not start. The technician admitted guilt by asking me to pay half of the new component required for repair, which I accepted to get my washer repaired. The technician did not respond to me for days at a time; three weeks went by after the initial repair, and I was still without a washer. He was supposed to conduct the final repair on Saturday, April 1st, 2023, but he was a no-call no-show. I’ve spent $20 weekly at the laundry mat, waiting for this washer repair. To add insult to injury, after the first repair, the technician left packing grease from the first repair all over my washing machine and carpet!
DO NOT USE THIS COMPANY.
11/21/23. The Attorney General of MD should look into this company. I question whether they have a licensed tech. Dremus repairman showed up in a private car, said the problem with our dishwasher was a clogged line. Charged $150.00 and we did not receive a paper or emailed bill/receipt of payment. Dishwasher not repaired. Called next day and requested Dremus honor their work, but I was informed the repairman was unavailable. Don't believe Dremus' rebuttal to this review. I speak the truth.
Stephen came out within scheduled timeframe. Quickly diagnosed clog defrost drain process on Frig/Freezer. Throughly took everything apart and addressed root cause. He also laid down tarp as he removed ice build up under freezer drawer. Several years ago Dremus repaired defective ice maker. That service was as equally professional.